Frequently Asked Questions
Everything you need to know about Broil King grilling and service.
What is the standard shipping time for Broil King grills?
Most orders are processed within 1-2 business days. Depending on your location, delivery typically takes between 5 to 10 business days via our specialized freight carriers.
Do Broil King grills come with a warranty?
Yes, we offer a best-in-class warranty. Our stainless steel components and cook boxes are covered for up to 10 years, while burners and other parts have specific coverage ranging from 2 to 5 years.
What is your return policy for home equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that due to the size of our products, return shipping fees may apply unless the item arrived damaged.
How do I find replacement parts for my specific model?
You can use the 'Parts Finder' tool on our website by entering your grill's serial number, which is located on the rating plate on the rear or side of the cabinet.
Are Broil King grills compatible with natural gas or propane?
We offer specific models for both liquid propane and natural gas. Please ensure you select the correct fuel type at checkout, as our units are not field-convertible for safety reasons.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and interest-free financing through Affirm.